• At the time of booking, you will need to specify the level of assistance required, namely:
• MAAS - The service known as "Meet and Assist" is designed for passengers who need assistance to and from the aircraft but do not require a wheelchair. In addition, we offer assistance for unaccompanied minors who are under 12 years of age. Make an unaccompanied minor booking.
• WCHR - The passenger requires a wheelchair for assistance to and from the aircraft but can independently navigate stairs and move around the cabin without aid.
• WCHS - The passenger requires a wheelchair for assistance to and from the aircraft, including aid for moving up and down stairs. However, the passenger can manage their own way to and from the cabin seat. A Passenger-Aid-Unit (PAU) may be necessary to assist this passenger during boarding.
• Please note that these services are available only from our check-in counters to the aircraft on departure and from the aircraft to the arrival halls on arrival.
• With the information provided by you, we can make the required arrangements in advance for a lifting device or other facilities to better assist you in boarding and disembarking at your destination.
• To ensure a smooth and dignified boarding, passengers with disabilities and/or requiring special assistance are kindly requested to check in for their flight at least 90 minutes prior to departure and will generally be boarded before other passengers and disembarked after all other passengers.
• Due to air safety regulations, passengers with specific needs and/or requiring special assistance, those with injuries, or those who need to travel with an assistant, cannot occupy exit row seats.
• We regrettably do not accept "stretcher passengers" who are unable to sit upright unaided for the duration of the flight.
• Wheelchairs or mobility aids that are powered by sealed, non spill batteries are accepted for carriage as checked baggage with the approval of Flightlink provided that the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery is securely attached to the wheelchair or mobility aid.
• Wheelchairs or mobility aids powered by sealed, non-spill/dry cell batteries are accepted for carriage as checked baggage with our prior approval. The battery should be disconnected, the battery terminals insulated to prevent accidental short circuits, and the battery securely attached to the wheelchair or mobility aid.
• Wheelchairs or other battery-powered mobility aids with unsealed, spill batteries will not be accepted for carriage on any flight, as these batteries are considered dangerous goods. The batteries need to be removed before the wheelchair can be checked as luggage.
• We do not have the facilities to dismantle large mobility aids.
• We allow walking aids such as walking sticks and crutches to be taken onboard.
• An able-bodied assistant must be physically able, independent, and a responsible person of at least 16 years of age, capable of assisting the passenger with personal needs, including transfers to and from mobility aids and seating as required, and in the case of a ground or in-flight emergency. For safety purposes, passengers and their assistants cannot occupy exit row seats.
• The carriage of mobility aids is undertaken at your sole risk. It is the sole responsibility of the passenger to ensure that their mobility aid and accessories are adequately insured against all risks.

Medical Passengers

• Most people with existing medical conditions are able to fly without difficulty. However, certain precautions sometimes need to be taken and in some cases we request medical clearance. Medical passengers are passengers who have been physically or mentally compromised due to temporary or permanent disability or incapacity, have undergone surgery, hospitalisation, experienced illness or that require or depend on special services such as oxygen or use of specialised medical equipment. These passengers will require medical clearance to travel and must submit their doctors note along with the Flightlink special needs form directly to Flightlink no later than 48 hours prior to departure. Medical passengers may not be seated in emergency exit rows and will require the assistance of an able bodied person travelling with them who must be older than 16-18 years of age.

Medical Equipment and Oxygen

• Under no circumstances are passengers allowed to use their own oxygen cylinders on board.
• Sealed empty oxygen cylinders can be transported as checked-in luggage only and will be included within your luggage allowance. The regulator will need to be removed from the bottle and transported separately to the bottle.
• Flightlink provides oxygen, but this is for emergencies only.
• Passengers making use of oxygen generators/concentrators must obtain prior written approval from Flightlink. Arrangements should be concluded no later than 48 hours prior to departure. The approval letter along with the Flightlink Special Needs Form should accompany the passenger on arrival at the Flightlink check-in counters.
• We are unable to accommodate any devices requiring external electrical power on board the aircraft.
• Passengers may use their own aviation approved oxygen generators/concentrators (not cylinders).
• Approved portable oxygen concentrators allowed:

• Respironics EverGo
• Invacare XPO2
• AirSep Lifestyle
• SeQual Eclipse
• Delphi RS-00400
• Inogen One
• AirSep Freestyle
• AirSep Lifestyle
• AirSep Focus
• AirSep Freestyle 5 (PDF)
• (Caire) SeQual eQuinox / Oxywell (model 4000)
• Delphi RS-00400 / Oxus RS-00400
• DeVilbiss Healthcare iGo
• Inogen One
• Inogen One G2
• Inogen One G3
• Inova Labs LifeChoice Activox
• International Biophysics LifeChoice / lnova Labs LifeChoice
• Invacare XPO2
• Invacare Solo 2
• Oxylife Independence Oxygen Concentrator
• Precision Medical EasyPulse
• Respironics EverGo
• Respironics SimplyGo
• Sequal Eclipse
• SeQual SAROS
• VBox Trooper

Diabetic Passengers

• We regrettably do not cater special meals for diabetic passengers. If needed, passengers are kindly requested to make their own arrangement.

Disabled Passengers

• Disabled passengers include those who have stable disabilities, such as but not limited to: reduced mobility that is defined as any person whose mobility is permanently or temporarily reduced due to physical incapacity (sensory or locomotory), intellectual deficiency, age, impaired vision or hearing, or other cause of disability that means they require assistance at the airport when travelling. Disabled passengers may not be seated in emergency exit rows. Passengers do not require medical clearance from a doctor to travel, but must still submit the Flightlink Special needs form to indicate their condition/disability when making a booking to travel on Flightlink.
• If you require Special assistance, you will be allowed to board the aircraft before the other passengers so that we can best ensure your comfort and efficient boarding. For this reason we request that you arrive for check-in 90 minutes prior to departure for priority boarding.

Passengers with a Hearing and or Vision Impediment

• You are kindly requested to conclude special needs arrangements no later than 48 hours prior to flight departure. This will ensure airport staff are ready for your arrival and provide everything necessary for your safety and convenience.

Travelling While Pregnant

• You can book your flight as usual up to your 24th week of pregnancy if you haven’t had any complications or medical concerns. If you’re traveling during or after your 24th week of pregnancy‚ you will need to bring a medical certificate or letter signed by your doctor or midwife. You may not be accepted on the flight if you travel without one.

The letter needs to include:

• 1. Confirmation of a singleton or multiple pregnancy.
• 2. That there are no complications during the pregnancy.
• 3. The estimated date of delivery.
• 4. At the latest date your doctor expects you to be fit to travel.
• 5. That you are in good health.
• 6. That there is no known reason that would prevent you from flying.
• 7. Kindly fill out the form before CHECK-IN PREGNANCY CERTIFICATE

You are not permitted to fly after the 32nd week of a multiple pregnancy or the 36th week of a singleton pregnancy.