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Flightlink airplane

Terms and Conditions  

TO ALL PASSENGERS‚  TRAVEL AGENTS & TOUR OPERATORS  

(WEF 1st June 2024) 

GENERAL POLICY 

The liability of the Company in respect of the carriage of passengers is subject to the rules and limitations relating to liability established by the Warsaw Convention as applied in Tanzania and by the complete Terms and Conditions listed on the website‚

The conditions of carriage relating to the limits of liability of the carrier for death or personal injury and in respect of loss of or damage to baggage are subject to the provisions of Montreal Conventions 1999 and the Tanzania Civil Aviation Carriage by air regulations 2008‚

The Company undertakes to use its best efforts to carry passengers and baggage within the times indicated on our timetable and e-tickets.

The Company is not responsible for any direct or consequential costs resulting from any delays to its services. Connecting passengers must make sure that their layover to the next flight is minimum 4Hrs or more

The Company reserves the right to change the aircraft type and split the passengers‚ if necessary‚ within a group depending on the unforeseen operational challenges.

  

CHECKING IN  

  1. All Passengers MUST Check-in Online Prior to arrival at the check-in counter and retain their boarding passes on their electronic devices. Online Check in Opens 24Hrs Prior to Scheduled Departure Time. Baggage Drop closes 1Hr before Scheduled Departure time.
  2. All passengers must retain and able to show their boarding passes on their electronic devices at the time of boarding with their Picture ID (passport‚ driving license or National ID)


TERMS & CONDITIONS OF CARRIAGE 

  1. Check in counter opens 2Hrs prior to Scheduled departure time.
  2. Serengeti and all unmanned airstrips are opened 60 minutes prior to departure time.
  3. All Destinations (Airports and Unmanned Airstrips) check in counter closes 40 minutes prior to scheduled take-off time.
  4. Passenger(s) are required to present their passport or picture ID during check in
  5. Passenger is considered NO SHOW after the check in counter is closed. The ticket is non-refundable and void.

The Company reserves the right to depart ahead of its scheduled departure time after closure of its counter.

BAGGAGE POLICY

  1. Only 1pc of 20kg check-in baggage is permitted per passenger free of charge‚ Max dimension (Height 70 x 35 x 20cm) SOFT luggage is permitted per passenger to be checked in.No oversized‚ Metal or aluminium suitcase allowed to be checked in due to limitation of aircraft hold space. An extra piece of luggage will be weighed and charged as excess baggage. (Multiple/Combining bags that total to baggage allowance is NOT permitted)
  2. Due to limited space‚ NO TROLLEY BAGS OR OVERSIZED BACKPACKSare allowed as hand luggage. Onboard hand carry is limited to 1 piece (35 x 30 x 20cm) of 5 kg soft bag ONLY. (This could be medicines‚ laptop bag‚ camera bag‚ and personal documents)‚ Trolley bags and Oversized backpacks will be denied‚ charged extra‚ and put on HOLD baggage. 
  3. Excess Baggage(EB) can be purchased at the check-in counter or online‚ subject to availability. Cost of Excess Baggage: (0-5Kg USD25 | 5-10Kg USD50 | 10 -15Kg USD100) 
  4. The Company does not carry unaccompanied baggage or cargo.
  5. In the event of baggage loss or damage‚ the passenger must file a complaint at their respective station upon arrival. If the baggage is not found‚ the passenger is entitled to a one-time compensation of up to USD 500. Claims made after exiting the airport premises will not be applicable.

 

TICKETING POLICY

  1. Tickets are non-refundable/Non-Transferable once issued.  
  2. One free date change allowed for return ticket. 
  3. Subsequent Date change fee of USD25/- per ticket applies with the application of fare difference if any. 
  4. Oversized passengers above 300lbd/136kgs MUST buy 2 tickets to occupy the entire row of seats due to the limitation of seat space.

CHILD POLICY  

  1. Infants are considered under 2 years of age do not occupy seat; travel free of charge. 
  2. Child is considered between 2 years to 10 years of age are carried at 90% of the adult Market/STO fare. 

  3. Unaccompanied child/Minor (UM) MUST pay full Adult Fare. Kindly fill out the form
    before CHECK-IN https://forms.gle/LGA2A8TesMhLFC526


SPECIAL NEEDS PASSENGERS

  1. Wheelchair passengers will be charged an extra fee of USD25/- as SERVICE CHARGE PER TICKET. This service must be pre-booked during the time of reservations. 
  2. Passengers with SEVERE Medical condition may not travel on our scheduled flight. Alternatively‚ passengers may request for a medevac.
 

TRAVELING WHILE PREGNANT

You can book your flight as usual up to your 24th week of pregnancy‚ if you haven’t had any complications or medical concerns. If you’re traveling during or after your 24th week of pregnancy‚ you will need to bring a medical certificate or letter signed by your doctor or midwife. You may not be accepted on the flight if you travel without one.

The letter needs to include:

1. Confirmation of a singleton or multiple pregnancy.
2. That there are no complications during the pregnancy.
3. The estimated date of delivery.
4. At the latest date your doctor expects you to be fit to travel.
5. That you are in good health.
6. That there is no known reason that would prevent you from flying.
7. Kindly fill out the form before CHECK-IN PREGNANCY CERTIFICATE

You aren’t allowed to fly after the 32nd week of a multiple pregnancy or the 36th week of a single pregnancy.

 

 

Onward and returning passengers will be required to reconfirm their bookings 24-48 hours prior to departure. This is since the Timetable reflects approximate time only. For Reconfirmation of Flights kindly email to: sales@flightlink.co.tz / dar-reservations@flightlink.co.tz or call our call Centre on Tel. No: +255 782 354448/49 +255 782 35 44 50.