Terms & Conditions

TO ALL PASSENGERS‚  TRAVEL AGENTS & TOUR OPERATORS  

(WEF 1st June 2024) 

GENERAL POLICY 

The liability of the Company in respect of the carriage of passengers is subject to the rules and limitations relating to liability established by the Warsaw Convention as applied in Tanzania and by the complete Terms and Conditions listed on the website‚

The conditions of carriage relating to the limits of liability of the carrier for death or personal injury and in respect of loss of or damage to baggage are subject to the provisions of Montreal Conventions 1999 and the Tanzania Civil Aviation Carriage by air regulations 2008‚

The Company undertakes to use its best efforts to carry passengers and baggage within the times indicated on our timetable and e-tickets.

The Company is not responsible for any direct or consequential costs resulting from any delays to its services. Connecting passengers must make sure that their layover to the next flight is minimum 4Hrs or more

The Company reserves the right to change the aircraft type and split the passengers‚ if necessary‚ within a group depending on the unforeseen operational challenges.

CHECKING IN  

1. All Passengers MUST check in Online Prior to arrival at the check-in counter and retain their boarding passes on their electronic devices. Online Check-in Opens 24Hrs Prior to Scheduled Departure Time. Baggage Drop closes 1Hr before Scheduled Departure time.

2. All passengers must retain and be able to show their boarding passes on their electronic devices at the time of boarding with their Picture ID (passport‚ driving license‚ or National ID)

TERMS & CONDITIONS OF CARRIAGE 

1. The check-in counter opens 2Hrs prior to the scheduled departure time.

2. Serengeti and all unmanned airstrips are opened 60 minutes prior to departure time.

3. All Destinations (Airports and Unmanned Airstrips) check-in counter closes 40 minutes prior to scheduled take-off time.

4. Passenger(s) are required to present their passport or picture ID during check-in

5. Passenger is considered NO SHOW after the check-in counter is closed. The ticket is non-refundable and void.

The Company reserves the right to depart ahead of its scheduled departure time after the closure of its counter.

BAGGAGE POLICY

 1.  CHECKED BAGGAGE ALLOWANCE 

ADULT/CHILD CHECKED BAGGAGE ALLOWANCE

The allowance for an adult and child is one piece of checked baggage to a maximum weight limitation of 20 kg except on flights to or from Pemba and Mombasa where the baggage allowance is 1 piece at 25 kg.

INFANT CHECKED BAGGAGE ALLOWANCE

An infant is not entitled to any checked baggage allowance however the guardian of the infant may carry (in addition to their own checked / cabin baggage):

• 1 collapsable stroller

• 1 infant necessity bag (food/diapers etc. which are required during travel)

2. HAND LUGGAGE

The maximum weight of any piece of checked baggage is 32 kg. If the bag exceeds this weight maximum the weight must be reduced to 32 kg as Flightlink will not accept the baggage for carriage.

EXCESS WEIGHT

Should an individual bag exceed the route allowance (20 kg or 25kg (route dependent)‚ a charge is applied for each kilo above the allowance to a maximum of 32 kg. Regrettably‚ Flightlink will not waive excess baggage charges.

EXCESS PIECES

Due to aircraft size‚ we may not be able to accommodate excess baggage. If this is the case‚ please accept our apologies for any inconvenience caused. Should we be able to accept excess baggage‚ the additional piece of baggage is subject to the same restrictions as the original piece.

4. If baggage is lost‚ the passenger must file a complaint. If the baggage is not found‚ the passenger is entitled to a one-time compensation of not more than USD 500.

 TICKETING POLICY

1. Tickets are non-refundable/Non-Transferable once issued.  

2. One free date change allowed for a return ticket. 

3. A subsequent Date change fee of USD25/- per ticket applies. Amendment need to be done 48 hours before the flight departure‚ the charges and fare difference will apply depending on availability  

4. Oversized passengers above 300lbd/136kgs MUST buy 2 tickets to occupy the entire row of seats due to the limitation of seat space.

CHILD POLICY  

1. Infant: Under the age of 24 months and are carried at 10% of the adult Market/STO fare. An infant is not is not entitled to a passenger seat.

2. Child: 2 – 11 years inclusive are carried at 90% of the adult Market/STO fare.

3. Unaccompanied child/Minor (UM) MUST pay full Adult Fare. Kindly fill out the form before CHECK-IN https://forms.gle/LGA2A8TesMhLFC526 

SPECIAL NEEDS PASSENGERS

1. Wheelchair passengers will be charged an extra fee of USD15/- as a SERVICE CHARGE PER TICKET. This service must be pre-booked during the time of reservation. 

2. Passengers with SEVERE Medical conditions may not travel on our scheduled flight. Alternatively‚ passengers may request a medevac.

TRAVELING WHILE PREGNANT

You can book your flight as usual up to your 24th week of pregnancy if you haven’t had any complications or medical concerns. If you’re traveling during or after your 24th week of pregnancy‚ you will need to bring a medical certificate or letter signed by your doctor or midwife. You may not be accepted on the flight if you travel without one.

The letter needs to include:

1. Confirmation of a singleton or multiple pregnancy.
2. That there are no complications during the pregnancy.
3. The estimated date of delivery.
4. At the latest date your doctor expects you to be fit to travel.
5. That you are in good health.
6. That there is no known reason that would prevent you from flying.

7. Kindly fill out the form before CHECK-IN PREGNANCY CERTIFICATE

You aren’t allowed to fly after the 32nd week of a multiple pregnancy or the 36th week of a single pregnancy.

Onward and returning passengers will be required to reconfirm their bookings 24-48 hours prior to departure. This is because the Timetable reflects approximate time only. For Reconfirmation of Flights kindly email sales@flightlink.co.tz / dar-reservations@flightlink.co.tz or call our call Centre on Tel. No: +255 782 354448/49 +255 782 35 44 50.